Last updated on Oct 02, 2022
Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process it.
1. Personal Data We Collect
a. Personal Data You Provide
Personal data is any information that relates to an identified or identifiable individual. We collect several types of personal data from and about users of our Sites and Services. In many cases, the personal data that you provide directly to us through our Services will be apparent from the context in which you provide the data:
§ Account Information. When you register for a Casolve account, we collect your full name, email address, phone number, organization name, and other related information such as account login credentials.
§ Inquiry Information. When you fill in our online form to contact our sales team, we ask for your name, contact information, country, and other information about your interest in our Services.
§ Billing and Payment Information. If you are a Subscriber, you will provide your contact information and financial information as part of your business relationship with us.
§ Communications. When you communicate with us or other End Users through the Sites and Services or otherwise communicate with us by email or text, we collect information about the communication and any other information you provide in your response.
b. Information Collected Automatically
§ Browser and device data, such as your IP Address, device type, operating system and Internet browser type, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and the language version of the Sites you are visiting.
§ Usage data, such as times spent on the Sites and Services, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.
2. How We Use Personal Data
We rely on a number of legal grounds to enable our use of your personal data. We use personal data to pursue our legitimate business interests, enter into a business relationship with prospective Subscribers and perform contractual obligations that we have with them, and comply with our legal obligations. We also use personal data with your consent. More specifically, we use personal data in the following ways:
o To provide the Sites and Services to you;
o To provide you with information about the Services, at your request;
o To help us improve and personalize the functionality of the Sites and Services;
o To help us understand your usage of the Sites and Services in order to improve them;
o To communicate with you regarding customer service matters, questions, and other various comments or feedback you may send to us;
o To provide you with notices about your account;
o To carry out our obligations and enforce our rights arising from any agreement or contract entered into between you and us, including for billing and collections;
o To notify you about changes to our Sites and Services, our products, or any other services we offer;
o To inform you about products, services, offers, and events we offer or sponsor, and to provide news and other information that may be of interest to you;
o To communicate various technical and administrative messages regarding the Sites and Services, including notices of technology updates; and
o To offer you the opportunity to participate in contests or surveys regarding the Sites and Services.
o For any other purpose that you consent to at the time the personal data is collected.
3. How We Disclose Personal Data
We do not sell or rent personal data to marketers or unaffiliated third parties. We will share your personal data with third parties only as described in this Policy:
. Affiliates. With other Casolve affiliates in order to provide our Sites and Services and for our administrative purposes.
o Service Providers. To contractors, service providers, and other third parties we use to support our business, such as website hosting, data analysis, marketing service, customer service, email delivery, and auditing services;
o Business Partners. With third-party business partners in connection with our Sites and Services to our Subscribers for business purposes.
o Compliance and Harm Prevention. To comply with any court order, law, or legal process, including to responding to any government or regulatory request; to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our subscribers, or others; or
o Other. With your consent or for any other purpose we disclose when you provide the information.
Note: Any personal data you add to your profile will be accessible by End Users and other parties with access to the Services and may be made public. Please do not upload profile information you would not want to be made public.
· Your Rights and Choices
o Opting Out of Receiving Electronic Communications
If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you other messages in connection with providing our Sites and Services.
o How You Can See or Update Your Account Personal Data
To see or update your personal data in your account, log into Casolve, go to “Setup” and make your changes in the appropriate sections. You may change the personal data in your Casolve account at any time. If you do not directly have a Casolve account, request changes directly to the Casolve Subscriber.
o How You Can Delete Your Account
If you would like to delete your Casolve account, you may contact your Casolve administrator within your organization to remove you from the system. If you are the Casolve administrator and would like to like to delete your Casolve account, please contact [email protected]
o How You Can Exercise Your Data Protection Rights
Casolve is a processor for the purposes of applicable data protection laws, which means that we may process the personal data of our Subscribers’ End Users in connection with the provision of our Services to our Subscribers. Accordingly, if you are an End User of a Casolve Subscriber, please direct your requests directly to the Subscriber. We will comply with your request to the extent required by applicable law.
o Disclosure of Personal Information
Cookies are small text files that are stored in a computer’s browser directory. When you visit our Sites and Services, we may collect personal data from you automatically through cookies or similar tracking technologies (“cookies”). We also rely on partners to provide features of our Sites and Services using data about your use of the Sites and Services.
§ Site Operations. To enable features that are necessary for providing you the services on our Sites and Services and making it usable and secure by enabling basic functions. We generally use analytics cookies in the following ways:
· Authentication. To remember your login state so you don’t have to log in as you navigate through our Sites and Services.
· Security. To protect user data from unauthorized access.
· Functionality. To keep our Sites and Services working correctly, like showing you the right information for your selected location.
§ Preferences. To remember your preferences and recognize you when you return to our Sites and Services.
§ Analytics. To allow us to understand how our Sites and Services are being used. We generally use analytics cookies in the following ways:
· Site Features and Services. To remember how you prefer to use our Sites and Services so that you don’t have to reconfigure your settings each time you log into your account.
· To Analyze and Improve Our Services. To help us understand how people reach our Sites and Services. They give us insights into improvements or enhancements we need to make to our Sites and Services so that they work better for you.
· Similar Tracking Technologies. Certain features of the Sites and Services may use tokens, pixel tags, web beacons, clear GIFs, or other trackers to [e.g., track the actions of Users (such as email recipients), measure the success of our marketing campaigns, exclude current customers from marketing campaigns, or compile statistics about usage of the Services and response rates.
· Third-Party Analytics. Through third-party analytics in order to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices on the Google website. See further details below on how to manage these cookies.
o How to Opt-Out
You can opt-out of cookies through your web browser’s settings, including deleting and disabling cookies, with the exception of those cookies that are necessary to provide you with our Sites and Services. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Sites and Services may not operate as intended.
§ Microsoft Edge: https://support.microsoft.com/en-us/search?query=Enable%20cookies&p=
We do not support the Do Not Track functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
· Data Security and Retention
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., you feel that the security of your account has been compromised), please contact us immediately.
We retain your personal data as long as we are providing the Sites and Services to you or our Subscribers (as applicable). Even after you stop your subscription, we keep your data up to 60 days so that if you change your mind in 60 days to return and restart the subscription again using the same old data, it would be easy for you.
International Data Transfers
Personal data may be stored and processed in any country where we do business or our service providers do business. Personal data may be transferred, stored, or processed in any country other than your own country, including the United States. Users should be aware that these countries may have data protection and privacy laws that are different from the laws of your country. Officials in those countries may be entitled to access your personal data. When transferring data across borders, we take measures to comply with applicable data-protected laws related to such transfer. Our processing servers are located in Canada but the storage servers are mostly US based.
· Use by Minors
The Sites and Services are not directed toward persons under 18. We do not knowingly solicit or collect personal data from children under the age of 18. Please contact us, using the information provided below if you believe we may have collected such personal data without parental or guardian consent.
· Third-Party Links
The Sites and Services contain links to other sites that are not owned or controlled by Casolve. These links are provided solely for your convenience. Casolve is not responsible for the privacy practices of such other sites. Please refer to the privacy practices for these providers directly if you have questions or concerns.
· Updates to this Policy
· Contact Us